Terms of Service

Effective Date: July 2, 2026
Last Updated: July 2, 2026

These Terms of Service (“Terms”) govern your access to and use of Aaromach’s public website, request forms, online pages, private platform, portals, and related services operated by Aaromach, LLC (“Aaromach,” “we,” “us,” or “our”).

These Terms apply to:

1. Aaromach’s public website and online pages, including https://www.aaromach.com;

2. Public-facing service request forms, client request forms, contact forms, embedded forms, and intake pages;

3. The Aaromach Command Center platform, including its administrative, technician, and client portals, available at https://app.aaromach.com or any related Aaromach-controlled app domain;

4. Aaromach’s field service, technical support, installation, maintenance, project coordination, dispatch, and related business services.

By accessing or using the website, submitting a request, using the Platform, accepting an assignment, communicating through Aaromach systems, or receiving Aaromach services, you agree to these Terms. If you do not agree, you must not use the website, submit requests, access the Platform, or use Aaromach services.

Access to the Platform is granted solely at Aaromach’s discretion and may be suspended, limited, or revoked at any time.

1. Definitions

For purposes of these Terms:

“Website” means Aaromach’s public website, landing pages, informational pages, public forms, request pages, and other publicly accessible online pages operated by Aaromach.

“Platform” means the Aaromach Command Center, including its administrative portal, technician portal, client portal, dispatch tools, scheduling tools, work order tools, communications features, project records, client records, technician records, and related internal business systems.

“Services” means Aaromach’s field service, technical support, installation, maintenance, troubleshooting, project coordination, dispatch, consulting, client support, and related business services.

“User” means any person who accesses the Website, submits information through a form, uses the Platform, receives Platform access, performs work through the Platform, or communicates with Aaromach through Aaromach systems.

“Client” means a customer, approved client representative, company contact, site contact, or other person or organization requesting or receiving Services from Aaromach.

“Technician” means an Aaromach employee, contractor, subcontractor, field technician, project participant, or other authorized person assigned to perform or assist with work.

2. About Aaromach and the Platform

Aaromach provides field service, technical support, installation, maintenance, troubleshooting, project coordination, dispatch, and related operational services.

The Aaromach Command Center is a private field service management platform used by Aaromach to coordinate dispatch, work orders, technician activity, client requests, project records, scheduling, communications, documentation, and operational records.

The Platform is not available to the general public. Platform access requires explicit authorization from Aaromach. Submitting a public form, contacting Aaromach, or requesting services does not guarantee approval as a client, acceptance of a service request, or access to the Platform.

3. Eligibility and Access

To access the Platform, you must:

1. Be at least eighteen (18) years old;

2. Be an authorized Aaromach employee, contractor, technician, approved client representative, administrator, or other approved user;

3. Maintain valid login credentials, which may include a Google account if Google authentication or Google integrations are used;

4. Use the Platform only for legitimate Aaromach-related business purposes;

5. Comply with these Terms, Aaromach policies, and all applicable laws and regulations.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify Aaromach immediately at support@aaromach.com if you suspect unauthorized access, credential compromise, misuse, or any security issue involving your account.

Aaromach may approve, deny, limit, suspend, or revoke access to the Platform at any time.

4. Public Website and Request Forms

Aaromach may operate public-facing websites, service request forms, client request forms, contact forms, embedded forms, and informational pages related to its Services and Platform.

By submitting information through the Website or any public form, you agree that Aaromach may use the information to:

1. Review and evaluate your request;

2. Contact you about your submission;

3. Determine whether to accept, decline, prioritize, or follow up on the request;

4. Create internal records;

5. Create or update client, project, service, or work order records;

6. Determine whether Platform access should be granted;

7. Provide, schedule, quote, manage, or improve Aaromach Services.

Submission of a request does not guarantee client approval, Platform access, a quote, a scheduled appointment, technician dispatch, service acceptance, or completion of any requested work. Aaromach may decline or ignore incomplete, inaccurate, inappropriate, abusive, fraudulent, unlawful, or out-of-scope submissions.

5. Permitted Use

The Website and Platform may only be used for lawful and authorized purposes.

Authorized Platform uses may include:

1. Viewing, accepting, managing, or updating work order assignments;

2. Logging check-ins, check-outs, hours, field notes, job updates, photos, receipts, or completion records;

3. Communicating with Aaromach staff, technicians, clients, or approved project participants regarding legitimate business operations;

4. Reviewing client project status, service requests, documentation, or communications;

5. Managing dispatch, assignments, personnel, clients, requests, financial records, projects, reports, and operational data;

6. Submitting or reviewing service requests, client requests, or project-related information;

7. Using Google authentication, calendar synchronization, or other authorized integrations where enabled.

You may not use the Website, Platform, or Services for any unauthorized, fraudulent, harmful, abusive, unlawful, or deceptive purpose.

6. User Responsibilities

By using the Website, Platform, or Services, you agree to:

1. Provide accurate, truthful, complete, and up-to-date information;

2. Use Aaromach systems only for their intended business purposes;

3. Access only the data, records, portals, pages, functions, and actions you are authorized to access;

4. Not share your login credentials with any other person;

5. Not impersonate another person or misrepresent your authority;

6. Not submit false, misleading, fraudulent, unlawful, or deceptive information;

7. Not upload malicious files, harmful code, spam, or unauthorized content;

8. Not attempt to bypass permissions, role restrictions, security controls, or access limits;

9. Not reverse-engineer, scrape, copy, exploit, damage, disrupt, overload, or modify any part of the Website or Platform;

10. Not use Aaromach systems to harass, threaten, abuse, defame, or unlawfully discriminate against any person;

11. Comply with applicable local, state, and federal laws.

Technicians are responsible for the accuracy of their own work logs, field notes, time entries, check-ins, check-outs, completion records, reimbursement requests, receipts, and reported hours. Falsification of records, fraudulent submissions, or intentional misuse of Aaromach systems may result in immediate termination of Platform access, nonpayment or correction of disputed amounts where legally permitted, removal from assignments, termination of engagement, legal action, or other appropriate remedies.

7. Client Responsibilities

Clients are responsible for providing accurate project, site, contact, billing, access, and service information.

Clients must ensure that Aaromach personnel, contractors, or assigned technicians have reasonable and safe access to any work site, equipment area, network room, panel, device, system, or other location necessary to perform the requested work.

Clients are responsible for:

1. Obtaining permission from property owners, managers, tenants, or other required parties;

2. Providing accurate site addresses, access instructions, contact information, and scope details;

3. Maintaining administrative credentials, passwords, licenses, subscriptions, or vendor access for their own systems;

4. Backing up their own data before service, troubleshooting, installation, or configuration work;

5. Disclosing known hazards, restrictions, access limits, special requirements, or sensitive site conditions;

6. Ensuring that requested work is lawful and authorized;

7. Paying approved fees, invoices, charges, deposits, reimbursements, materials, and other amounts due.

Aaromach is not responsible for delays, failed service attempts, additional costs, incomplete work, or inability to perform caused by inaccurate information, lack of access, unsafe conditions, missing credentials, third-party restrictions, unavailable equipment, client-caused delays, or conditions outside Aaromach’s reasonable control.

8. Services, Estimates, Quotes, and Scheduling

Aaromach may provide estimates, quotes, proposals, service windows, scheduled appointments, dispatch plans, project plans, or work order details. Unless expressly stated otherwise in writing, estimates, quotes, and schedules are based on the information available at the time and may be revised if conditions change.

Aaromach may revise pricing, scheduling, staffing, scope, materials, or timing due to:

1. Site conditions;

2. Inaccurate or incomplete information;

3. Expanded scope;

4. Additional labor requirements;

5. Required materials or equipment;

6. Safety concerns;

7. Access limitations;

8. Third-party vendor or platform issues;

9. Weather or travel conditions;

10. Client-requested changes;

11. Circumstances outside Aaromach’s reasonable control.

Scheduled service times are estimates unless expressly guaranteed in writing. Aaromach does not guarantee exact arrival times, completion times, or service outcomes unless a separate written agreement expressly states otherwise.

9. Payments, Invoices, and Disputes

Fees, rates, deposits, travel charges, materials, reimbursements, payment terms, cancellation charges, and payment due dates may be stated in a quote, invoice, service agreement, work order, statement of work, written communication, or other Aaromach-approved document.

Unless otherwise stated in writing, invoices are due upon receipt.

Clients must raise any invoice dispute in writing by contacting support@aaromach.com within seven (7) days of receipt. Undisputed amounts remain due while any disputed portion is being reviewed.

Aaromach may suspend services, pause work, withhold deliverables, decline additional requests, restrict Platform access, or take collection action for unpaid, overdue, disputed, fraudulent, or charged-back accounts to the extent permitted by law.

Amounts paid are generally non-refundable once services have been performed, labor has been dispatched, materials have been purchased, or work has begun, unless otherwise required by law or expressly agreed in writing by Aaromach.

10. Materials, Hardware, Software, and Third-Party Systems

Aaromach may install, configure, troubleshoot, support, document, or coordinate hardware, software, networks, devices, systems, platforms, applications, tools, or services manufactured, owned, hosted, operated, licensed, or controlled by third parties.

Aaromach is not responsible for:

1. Third-party product defects;

2. Manufacturer limitations;

3. Vendor outages;

4. Internet, cellular, utility, cloud, or network interruptions;

5. Software bugs or licensing issues;

6. Account restrictions or vendor policy changes;

7. Client-owned equipment failure;

8. Pre-existing wiring, cabling, configuration, installation, or network issues;

9. Security vulnerabilities in third-party systems;

10. Data loss caused by third-party systems, client error, or pre-existing conditions.

Unless expressly stated in writing, clients are responsible for purchasing, licensing, maintaining, renewing, and securing all required hardware, software, subscriptions, permits, accounts, vendor access, and third-party services.

11. Safety and Refusal of Work

Aaromach reserves the right to delay, suspend, refuse, or discontinue work if:

1. Site conditions are unsafe;

2. Required access is unavailable;

3. Required information, credentials, approvals, or materials are missing;

4. The requested work is outside the agreed scope;

5. Payment issues exist;

6. The work may violate law, policy, property rules, safety standards, or vendor requirements;

7. The work presents unreasonable risk to Aaromach personnel, contractors, clients, property, systems, or third parties.

Aaromach may charge for time, travel, materials, or other costs incurred before work is delayed, suspended, refused, or discontinued where permitted by law and applicable agreement.

12. Google Authentication and Google Integrations

The Platform may allow users to sign in with Google or connect Google services, including Google Calendar, where authorized by the user or organization.

If you authorize Google integrations, the Platform may access limited Google account or Google Workspace data necessary to provide authentication, calendar synchronization, scheduling, communication, operational coordination, or other requested Platform functionality.

Aaromach uses Google-related data only as necessary to provide and maintain the requested Platform functionality, support security, comply with law, troubleshoot issues, or perform authorized business operations.

Use of Google-related features may also be subject to Google’s applicable terms and policies. Aaromach’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Additional details about Aaromach’s collection, use, sharing, retention, and protection of data are described in the Aaromach Privacy Policy.

13. Uploaded Content and Operational Records

Users may submit, upload, generate, or provide information through the Website, Platform, or Services, including:

1. Service requests;

2. Client request forms;

3. Contact information;

4. Project details;

5. Work notes;

6. Field logs;

7. Time entries;

8. Photos;

9. Receipts;

10. Documents;

11. Messages;

12. Completion records;

13. Scheduling information;

14. Billing or reimbursement information;

15. Other operational records.

You are responsible for ensuring that any information you submit is accurate and that you have the right to provide it.

You retain any rights you hold in materials you submit, but you grant Aaromach a non-exclusive, worldwide, royalty-free right to use, store, process, reproduce, display, transmit, share, and retain such materials as necessary to operate the Website, operate the Platform, provide Services, manage business operations, maintain records, communicate with relevant parties, resolve disputes, comply with legal obligations, enforce these Terms, and protect Aaromach’s rights.

Aaromach may retain operational records for business, legal, tax, compliance, security, dispute-resolution, and recordkeeping purposes.

14. Confidentiality

Users may have access to confidential or sensitive information, including client details, contact information, site information, project data, pricing, financial information, work order details, technician information, business processes, internal procedures, documents, communications, and operational records.

You agree to protect confidential information and not disclose it to any unauthorized person or third party during or after your engagement with Aaromach.

You may not use confidential information for any purpose outside authorized Aaromach business operations.

This confidentiality obligation does not limit any separate confidentiality, nondisclosure, employment, contractor, client, or service agreement that may apply.

15. Intellectual Property

The Website, Platform, Aaromach Command Center, logos, names, designs, software, code, workflows, processes, documents, text, graphics, interfaces, layouts, forms, features, databases, business methods, and related materials are owned by Aaromach, LLC or its licensors, except for third-party materials or user-submitted materials.

Nothing in these Terms grants you ownership of the Website, Platform, Services, software, technology, branding, documentation, workflows, or underlying intellectual property.

You may not copy, reproduce, distribute, sell, lease, modify, reverse-engineer, create derivative works from, or exploit any part of the Website, Platform, or Aaromach materials without prior written consent from Aaromach.

16. Role-Based Access and Permissions

The Platform may provide different access levels for administrators, technicians, clients, staff, project participants, or other approved users. Access may be based on user role, assigned permissions, organization, project, client relationship, assignment, or Aaromach approval.

You agree not to access or attempt to access any portal, page, action, record, feature, project, client file, technician record, financial information, or system area outside your authorized permissions.

Aaromach may change, restrict, expand, remove, or audit user permissions at any time.

17. Communications

By submitting information through the Website, using the Platform, requesting Services, or communicating with Aaromach, you agree that Aaromach may contact you using the information you provide, including by email, phone, text message, Platform notification, or other reasonable communication method.

Communications may relate to service requests, client requests, work orders, assignments, scheduling, project updates, account issues, support, invoices, operational notices, policy updates, or security matters.

You are responsible for keeping your contact information accurate and current.

18. Privacy

Your use of the Website, Platform, and Services is also governed by the Aaromach Privacy Policy.

The Privacy Policy explains how Aaromach collects, uses, shares, stores, protects, and retains information, including information submitted through forms, Platform records, account information, operational data, and Google-related data where applicable.

If there is a conflict between these Terms and the Privacy Policy regarding privacy or data handling, the Privacy Policy will control for that specific issue.

19. Account Suspension and Termination

Aaromach may suspend, limit, or terminate your access to the Platform, Website features, Services, or communications at any time, with or without notice, for reasons including:

1. Violation of these Terms;

2. End of employment, contract, client relationship, assignment, or engagement with Aaromach;

3. Suspected fraud, misuse, falsification, or unauthorized access;

4. Security concerns;

5. Nonpayment or disputed account status;

6. Inactivity or non-use;

7. Legal, regulatory, safety, or compliance reasons;

8. Business necessity;

9. Conduct Aaromach determines to be harmful, abusive, inappropriate, or inconsistent with legitimate business operations.

Upon termination, your right to access the Platform ceases immediately. Aaromach may retain data associated with your account or activity as described in these Terms and the Privacy Policy.

20. No Employment or Agency Relationship Created by Platform Use

Use of the Website, Platform, or Services does not create an employment, partnership, joint venture, agency, franchise, or fiduciary relationship between you and Aaromach.

If you have a separate written agreement with Aaromach, including an employment agreement, contractor agreement, subcontractor agreement, client agreement, service agreement, nondisclosure agreement, statement of work, or work order, that separate agreement will control if it directly conflicts with these Terms.

These Terms do not replace, limit, or override any obligations you may have under a separate written agreement with Aaromach.

21. Disclaimer of Warranties

The Website, Platform, and Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

Aaromach makes no warranties, express or implied, regarding:

1. Availability;

2. Accuracy;

3. Reliability;

4. Completeness;

5. Security;

6. Error-free operation;

7. Compatibility;

8. Fitness for a particular purpose;

9. Merchantability;

10. Non-infringement;

11. Uninterrupted access;

12. Specific service outcomes.

Aaromach does not guarantee that the Website, Platform, Services, third-party systems, integrations, communications, schedules, records, or data will be error-free, uninterrupted, secure, complete, current, or free from vulnerabilities.

Aaromach does not guarantee any specific result from troubleshooting, installation, maintenance, repair, configuration, consulting, project work, or technical support unless expressly stated in a separate written agreement.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Aaromach, LLC, its owners, officers, employees, contractors, subcontractors, agents, representatives, affiliates, and licensors shall not be liable for:

1. Indirect, incidental, consequential, special, exemplary, or punitive damages;

2. Loss of profits, revenue, business opportunities, goodwill, data, use, or productivity;

3. Platform downtime, errors, interruptions, delays, or data inaccuracies;

4. Unauthorized access resulting from your failure to protect credentials;

5. Third-party system failures, outages, defects, restrictions, or policy changes;

6. Client-provided inaccurate, incomplete, or misleading information;

7. Delays caused by site access issues, safety concerns, weather, traffic, vendor delays, material shortages, or events outside Aaromach’s reasonable control;

8. Pre-existing system, wiring, configuration, network, equipment, software, or security issues;

9. Data loss where the client failed to maintain appropriate backups;

10. Any use of the Website, Platform, or Services in violation of these Terms.

To the fullest extent permitted by law, Aaromach’s total liability for any claim arising out of or relating to the Website, Platform, Services, or these Terms shall not exceed the greater of:

1. One hundred dollars ($100 USD); or

2. The amount paid by you to Aaromach for the specific service giving rise to the claim during the thirty (30) days before the claim arose.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

23. Indemnification

You agree to indemnify, defend, and hold harmless Aaromach, LLC, its owners, officers, employees, contractors, subcontractors, agents, representatives, affiliates, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from or related to:

1. Your use or misuse of the Website, Platform, or Services;

2. Your violation of these Terms;

3. Your violation of any applicable law or regulation;

4. Any false, inaccurate, incomplete, fraudulent, or misleading information you submit;

5. Your unauthorized access to or disclosure of confidential information;

6. Your uploaded content, submitted materials, or operational records;

7. Your negligence, misconduct, fraud, or intentional wrongdoing;

8. Your failure to obtain required permissions, approvals, licenses, access, or authority for requested work.

24. Third-Party Links and Services

The Website, Platform, or communications from Aaromach may include links, integrations, references, or access to third-party websites, tools, platforms, services, vendors, or applications.

Aaromach does not control and is not responsible for third-party websites, policies, services, content, performance, availability, security, or data practices.

Your use of third-party services may be subject to separate terms, privacy policies, fees, restrictions, and requirements imposed by those third parties.

25. Changes to the Website, Platform, Services, and Terms

Aaromach may modify, update, suspend, discontinue, or replace any part of the Website, Platform, Services, features, forms, portals, workflows, integrations, policies, or documentation at any time.

Aaromach reserves the right to update these Terms at any time. Significant changes may be communicated through the Website, Platform, email, or other reasonable method. Your continued use of the Website, Platform, or Services after changes are posted or communicated constitutes acceptance of the updated Terms.

The “Last Updated” date at the top of these Terms reflects the most recent revision.

26. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms, the Website, the Platform, or Aaromach Services shall be subject to the exclusive jurisdiction of the state and federal courts located in Wayne County, Michigan, unless applicable law requires otherwise.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall remain in full force and effect.

28. No Waiver

Aaromach’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Aaromach.

29. Entire Agreement

These Terms, together with the Aaromach Privacy Policy and any applicable written agreement, quote, invoice, statement of work, work order, service agreement, contractor agreement, client agreement, or nondisclosure agreement, constitute the agreement between you and Aaromach regarding the Website, Platform, and Services.

If a separate written agreement directly conflicts with these Terms, the separate written agreement will control for that specific conflict.

30. Contact Information

For questions, concerns, account issues, legal notices, support requests, or communications regarding these Terms, contact:

Aaromach, LLC
Metro Detroit, Michigan
United States

Website: https://www.aaromach.com
Platform: https://app.aaromach.com
Email: support@aaromach.com