Privacy Policy

Effective Date: July 2, 2026
Last Updated: July 2, 2026

This Privacy Policy explains how Aaromach, LLC (“Aaromach,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information through Aaromach’s public website, request forms, private platform, portals, and related services.

This Privacy Policy applies to:

1. Aaromach’s public website and online pages, including https://www.aaromach.com;

2. Public-facing service request forms, client request forms, contact forms, embedded forms, and intake pages;

3. The Aaromach Command Center platform, including its administrative, technician, and client portals, available at https://app.aaromach.com or any related Aaromach-controlled app domain;

4. Aaromach’s field service, technical support, installation, maintenance, dispatch, project coordination, client communication, and related business operations.

By using the website, submitting a request, accessing the Platform, authorizing an integration, communicating with Aaromach, or receiving Aaromach services, you acknowledge that your information may be collected and used as described in this Privacy Policy.

1. About Aaromach and the Platform

Aaromach provides field service, technical support, installation, maintenance, troubleshooting, project coordination, dispatch, and related operational services.

The Aaromach Command Center is a private field service management platform used by Aaromach to manage service requests, client requests, work orders, dispatch, assignments, technician activity, client records, project records, scheduling, communications, documentation, and operational records.

The Platform is not available to the general public. Platform access is limited to authorized Aaromach personnel, contracted technicians, approved client representatives, administrators, and other users approved by Aaromach.

2. Who This Policy Applies To

This Privacy Policy applies to individuals and organizations that interact with Aaromach, including:

1. Aaromach employees, administrators, and staff;

2. Contracted technicians, subcontractors, and field personnel;

3. Approved client representatives;

4. Prospective clients who submit public request forms;

5. Individuals who contact Aaromach through the website, email, phone, forms, or other communication channels;

6. Users granted access to the Aaromach Command Center;

7. Visitors to Aaromach’s public website or online pages.

The Aaromach Command Center is primarily a private business platform, not a consumer-facing public application. However, Aaromach may collect information from public website visitors and form submitters who request services, apply for client access, or contact Aaromach.

3. Information We Collect

Aaromach may collect the following categories of information depending on how you interact with us.

A. Account and Identity Information

We may collect:

1. Full name;

2. Email address;

3. Phone number;

4. Company or organization name;

5. Job title or role;

6. User role and access level, such as admin, technician, staff, client, or other approved role;

7. Account status;

8. Login credentials or authentication identifiers;

9. Google account information used for Google Sign-In, where enabled;

10. Profile information submitted by users or administrators.

B. Contact and Communication Information

We may collect:

1. Email messages;

2. Phone call details, where voluntarily provided;

3. Text message details, where applicable;

4. Platform messages;

5. Support requests;

6. Client communications;

7. Technician communications;

8. Notes related to service requests, assignments, or project communications.

C. Public Form and Request Information

When you submit a public service request, client request, contact form, embedded form, or intake form, we may collect:

1. Name;

2. Email address;

3. Phone number;

4. Company name;

5. Customer type;

6. Site or service address;

7. Preferred contact method;

8. Requested service type;

9. Service description;

10. Priority level;

11. Preferred scheduling window;

12. Uploaded files, photos, or documents;

13. Any additional information you choose to submit.

Submitting a form does not guarantee client approval, Platform access, a quote, a scheduled appointment, or service acceptance.

D. Work and Operational Information

When users interact with the Platform or receive services, we may collect:

1. Work orders;

2. Assignments;

3. Job status updates;

4. Dispatch records;

5. Technician assignments;

6. Check-in and check-out records;

7. Time logs;

8. Field notes;

9. Technician logs;

10. Task completion records;

11. Photos and documents related to work orders;

12. Receipts and reimbursement records;

13. Project records;

14. Client records;

15. Site records;

16. Assignment history;

17. Payroll-related labor data;

18. Invoicing and service records;

19. Internal notes and administrative records.

E. Location Information

Where enabled and permitted, Aaromach may collect approximate or precise location information related to field operations, including:

1. Location data submitted during technician check-in or check-out;

2. Location data attached to work logs, field notes, or assignment activity;

3. Site address and job location information;

4. Map or dispatch-related location data.

Location data may be collected only when enabled by device settings, browser permissions, Platform settings, or operational requirements. Users can control certain location permissions through their device or browser settings, but disabling location access may limit some Platform features or operational functions.

F. Google Account and Google API Information

If you use Google Sign-In or authorize Google integrations, Aaromach may collect or access limited Google-related information necessary to provide requested Platform functionality.

This may include:

1. Your Google account email address;

2. Your Google account profile identifier;

3. Basic Google profile information used for authentication;

4. Google Calendar information, if calendar synchronization is enabled;

5. Calendar event details necessary to display, create, update, or synchronize relevant scheduling information;

6. Authentication tokens or authorization data necessary to maintain the integration.

Aaromach does not request Google data unless it is needed for authentication, scheduling, calendar synchronization, operational coordination, or another user-facing Platform feature.

G. Usage, Device, and Technical Information

We may collect:

1. Browser type;

2. Device type;

3. Operating system;

4. IP address;

5. Login timestamps;

6. Pages or features accessed;

7. Actions taken within the Platform;

8. Error logs;

9. Security logs;

10. Performance logs;

11. Referring pages;

12. Approximate device or network information.

This information helps us operate, secure, troubleshoot, audit, and improve the Website and Platform.

H. Payment, Billing, and Financial Information

Aaromach may collect or maintain business records related to:

1. Quotes;

2. Invoices;

3. Payments;

4. Deposits;

5. Reimbursements;

6. Labor calculations;

7. Payroll records;

8. Service charges;

9. Travel charges;

10. Materials;

11. Disputed charges;

12. Client billing records.

Aaromach may use third-party providers for payroll, financial processing, accounting, invoicing, or payment-related functions. Aaromach does not intentionally collect or store full payment card numbers directly through the Platform unless clearly disclosed through a secure payment provider or approved payment process.

4. How We Use Information

Aaromach uses collected information for legitimate business, operational, security, legal, and service-related purposes, including:

1. Operating the Website and Platform;

2. Reviewing public service requests and client requests;

3. Determining whether to accept, decline, prioritize, or follow up on requests;

4. Creating and managing client records;

5. Creating and managing work orders;

6. Dispatching technicians;

7. Assigning, scheduling, and coordinating field work;

8. Tracking job progress;

9. Managing check-ins, check-outs, hours, logs, and completion records;

10. Supporting payroll, reimbursement, invoicing, and financial records;

11. Communicating with clients, technicians, staff, and administrators;

12. Providing project updates and service-related notices;

13. Authenticating users;

14. Enforcing role-based access and permissions;

15. Syncing authorized Google Calendar information, where enabled;

16. Maintaining security logs and preventing unauthorized access;

17. Troubleshooting technical problems;

18. Improving Platform performance, usability, and reliability;

19. Maintaining business, legal, tax, payroll, safety, and compliance records;

20. Investigating misuse, fraud, security incidents, disputes, or policy violations;

21. Complying with applicable laws, court orders, legal obligations, or governmental requests.

Aaromach does not sell, rent, or trade personal information to third parties for marketing purposes.

5. How We Use Google User Data

If you authorize Google Sign-In or Google integrations, Aaromach uses Google user data only for the purposes necessary to provide or improve user-facing Platform features.

Google user data may be used to:

1. Authenticate your account;

2. Confirm your identity;

3. Create or manage your Platform user profile;

4. Enable role-based access;

5. Sync relevant scheduling information with Google Calendar, if enabled;

6. Display relevant calendar events inside the Platform, if enabled;

7. Create, update, or manage relevant calendar events for assignments, appointments, or scheduling, if enabled;

8. Maintain the security and functionality of the authorized integration;

9. Troubleshoot integration issues at your request or as needed for Platform operation.

Aaromach does not use Google user data for advertising. Aaromach does not sell Google user data. Aaromach does not use Google user data to create unrelated user profiles. Aaromach does not allow humans to read Google user data unless necessary for security, support, legal compliance, troubleshooting, or with your permission.

Aaromach’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

6. Sharing of Information

Aaromach may share information only as necessary for business, operational, legal, security, or service-related purposes.

We may share information with:

A. Authorized Aaromach Users

Information may be visible to authorized Aaromach administrators, staff, technicians, project participants, or client representatives based on role, permission level, assignment, client relationship, project involvement, or operational need.

B. Clients and Client Representatives

Information related to a client’s own service requests, projects, work orders, documents, communications, or service records may be shared with approved client representatives.

C. Technicians and Contractors

Information needed to perform assigned work may be shared with technicians, contractors, subcontractors, project leads, or field personnel. This may include client contact information, site addresses, scope details, work order notes, access instructions, project files, assignment details, and scheduling information.

D. Service Providers

We may share information with trusted third-party providers that help us operate the Website, Platform, and Services. These may include:

1. Google Firebase;

2. Google Cloud;

3. Firebase Authentication;

4. Firestore;

5. Firebase Storage;

6. Google Calendar APIs, where authorized;

7. Email or communication providers;

8. Payroll providers;

9. Accounting or invoicing providers;

10. Hosting, analytics, monitoring, security, or technical support providers.

These providers may process information only as necessary to provide services to Aaromach or as otherwise permitted by their own terms and policies.

E. Legal, Safety, and Compliance Purposes

Aaromach may disclose information when we believe it is necessary to:

1. Comply with law;

2. Respond to subpoenas, court orders, legal process, or governmental requests;

3. Enforce our Terms of Service or agreements;

4. Protect Aaromach’s rights, property, systems, users, clients, contractors, or the public;

5. Investigate fraud, misuse, security incidents, disputes, or unlawful activity;

6. Prevent harm or unsafe conditions.

F. Business Transfers

Information may be transferred or disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets, change of ownership, or similar business transaction involving Aaromach.

7. Data Storage and Security

Aaromach uses Firebase and Google Cloud infrastructure to store and process Platform data. This may include Firebase Authentication, Firestore, Firebase Storage, hosting, and related Google Cloud services.

Aaromach uses reasonable administrative, technical, and organizational safeguards designed to protect information, including:

1. Role-based access controls;

2. User authentication;

3. Permission-based access restrictions;

4. Firebase Security Rules;

5. HTTPS encryption for data in transit;

6. Access monitoring and logging;

7. Account-based restrictions;

8. Administrative review of user roles and permissions;

9. Security practices intended to reduce unauthorized access, misuse, loss, or alteration.

No website, platform, cloud service, database, or transmission method is completely secure. Aaromach cannot guarantee absolute security. Users are responsible for protecting their own credentials, devices, accounts, and access permissions.

If you suspect unauthorized access, credential compromise, account misuse, or a security issue, contact Aaromach immediately at support@aaromach.com.

8. Data Retention

Aaromach retains personal, operational, client, technician, project, payroll, billing, service, and Platform data for as long as reasonably necessary to support business operations, provide services, maintain records, resolve disputes, comply with legal obligations, enforce agreements, protect rights, and satisfy tax, payroll, accounting, safety, insurance, or contractual requirements.

Retention periods may vary depending on the type of information.

Examples include:

1. Account records may be retained while an account is active and for a reasonable period after deactivation;

2. Technician records, assignment records, payroll-related records, reimbursement records, and work logs may be retained as needed for payroll, tax, legal, dispute, or business recordkeeping purposes;

3. Client records, project records, service records, invoices, and work order documentation may be retained for business, contractual, warranty, tax, legal, or dispute-resolution purposes;

4. Public form submissions may be retained to evaluate requests, maintain communication history, create records, prevent abuse, and support business operations;

5. Google integration data may be retained only as necessary to provide the authorized integration, maintain records, troubleshoot issues, or comply with legal or business obligations.

When information is no longer reasonably needed, Aaromach may delete, archive, anonymize, or securely retain it according to business and legal requirements.

9. User Choices and Controls

Depending on your relationship with Aaromach and applicable law, you may request to:

1. Access personal information Aaromach maintains about you;

2. Correct inaccurate or outdated information;

3. Delete certain information, subject to legal, contractual, payroll, tax, operational, safety, security, or recordkeeping obligations;

4. Restrict or object to certain processing where applicable;

5. Withdraw consent for optional features where consent is the basis for processing;

6. Disconnect Google integrations, where available;

7. Request information about how your data is used or shared.

To submit a request, contact support@aaromach.com.

Aaromach may need to verify your identity before fulfilling a request. Some information cannot be deleted if Aaromach must retain it for legal, payroll, tax, accounting, contractual, safety, security, dispute-resolution, or legitimate business purposes.

10. Google Integration Choices

If Google Sign-In is enabled, you may be required to use a Google account to authenticate into the Platform, depending on your assigned access method.

If Google Calendar or another Google integration is enabled, you may be able to disconnect or revoke access through:

1. The Platform, where supported;

2. Your Google account permissions settings;

3. Your organization’s Google Workspace administrator, where applicable;

4. A request to Aaromach at support@aaromach.com.

Disconnecting a Google integration may limit or disable certain Platform features, including calendar synchronization, scheduling visibility, or assignment-related calendar updates.

11. Location Data Choices

Where location features are enabled, users may control certain location permissions through their device, browser, or operating system settings.

If you disable location permissions, some Platform features may not work correctly, including field check-ins, dispatch verification, job location tracking, or location-based operational features.

Aaromach may still collect site addresses, work order locations, service addresses, and manually submitted location-related information as part of normal business operations.

12. Cookies and Similar Technologies

Aaromach’s Website and Platform may use cookies, local storage, session storage, authentication tokens, analytics tools, or similar technologies to:

1. Keep users signed in;

2. Authenticate users;

3. Maintain sessions;

4. Remember user settings;

5. Improve Website or Platform performance;

6. Support security;

7. Understand usage patterns;

8. Diagnose errors or technical issues.

You may control certain cookie settings through your browser. Disabling cookies or storage may affect Website or Platform functionality.

13. Children’s Privacy

The Website, Platform, and Services are not intended for children under eighteen (18) years of age.

Aaromach does not knowingly collect personal information from individuals under eighteen (18). If we become aware that information from a person under eighteen has been submitted without appropriate authorization, we will take reasonable steps to delete it or restrict its use.

14. Confidential and Sensitive Information

Users should not submit sensitive personal information unless it is necessary for the requested service, legally appropriate, and authorized.

Aaromach does not intentionally request sensitive information such as Social Security numbers, protected health information, financial account passwords, personal identification documents, or highly sensitive personal records through general public forms unless a specific secure process is provided and the information is necessary.

Clients and users are responsible for ensuring that information submitted to Aaromach is lawful, accurate, authorized, and appropriate for the relevant service or Platform function.

15. International Users

Aaromach is based in the United States and primarily operates in Michigan and the United States.

If you access the Website or Platform from outside the United States, you understand that your information may be processed and stored in the United States or in other locations where Aaromach’s service providers operate.

By using the Website, Platform, or Services, you acknowledge that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

16. Third-Party Links and Services

The Website, Platform, forms, communications, or service records may include links or references to third-party websites, applications, vendors, platforms, tools, or services.

Aaromach is not responsible for the privacy practices, security, content, availability, or policies of third parties. Your use of third-party services may be governed by their own privacy policies and terms.

17. Do Not Sell or Share Personal Information

Aaromach does not sell personal information.

Aaromach does not rent or trade personal information to third parties for marketing purposes.

Aaromach does not sell Google user data.

Aaromach does not use Google user data for advertising purposes.

18. Changes to This Privacy Policy

Aaromach may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, Platform features, Google integrations, legal requirements, or business operations.

Significant changes may be communicated through the Website, Platform, email, or another reasonable method. The “Last Updated” date at the top of this Privacy Policy reflects the most recent revision.

Continued use of the Website, Platform, or Services after updates are posted or communicated means you acknowledge the updated Privacy Policy.

19. Contact Us

For privacy-related questions, data access requests, correction requests, deletion requests, security concerns, Google integration questions, or concerns about this Privacy Policy, contact:

Aaromach, LLC
Metro Detroit, Michigan
United States

Website: https://www.aaromach.com
Platform: https://app.aaromach.com
Email: support@aaromach.com